Terms and Conditions

Welcome to our online platform. By accessing or using the services provided by Koala Express Logistics, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before engaging with our service offerings.

1. Services Overview

Koala Express Logistics offers courier and freight services including same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment through this service.

2. User Obligations

By using this service, you represent that you are legally capable of entering into contracts and agree to:

• Provide accurate, current, and complete information when using our services.
• Not use our platform for any unlawful or prohibited activities.
• Comply with all applicable laws and regulations regarding shipments and deliveries.

3. Bookings and Payment

All bookings made through our online platform are subject to availability and confirmation by Koala Express Logistics.

Payment for services is required at the time of booking unless otherwise agreed in writing.

4. Shipping and Delivery

We strive to meet all delivery estimates but do not guarantee delivery times due to factors beyond our control, including weather, customs clearance, and other delays.

Customers are responsible for providing accurate delivery instructions and addressing any customs requirements for international shipments.

5. Liability and Insurance

Koala Express Logistics is not liable for loss, damage, or delays except where such liability is mandated by law or expressly agreed in writing.

We recommend customers obtain appropriate insurance for valuable shipments.

6. Prohibited Items

You agree not to ship any items prohibited by applicable laws or by Koala Express Logistics policies, including but not limited to hazardous materials, illegal goods, or items subject to customs restrictions.

7. Privacy

Your use of this service is subject to our Privacy Policy, which details how we collect, use, and protect your personal information.

8. Termination and Suspension

We reserve the right to suspend or terminate access to our platform without prior notice if you violate these Terms or engage in fraudulent or harmful conduct.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising will be subject to the exclusive jurisdiction of the courts in Brisbane.

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at: