Privacy Policy

At Koala Express Logistics, protecting your personal information is a top priority. This policy explains how we collect, use, and safeguard your data when you use our online platform and services, including same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment.

Information We Collect

We gather personal information that you provide directly through our platform as well as data collected automatically to improve your experience and ensure efficient delivery services.

• Contact details such as name, address, phone number, and email address
• Payment and billing information
• Delivery and shipment details including tracking information
• Usage data from your interactions with our platform, including device information and IP addresses

How We Use Your Information

Your personal information is used exclusively to provide, maintain, and improve our courier and logistics services, and to communicate important updates.

• Processing and fulfilling your shipments and orders
• Communicating with you regarding your deliveries and account
• Improving our services, website, and logistics management
• Ensuring compliance with legal obligations and safety standards

Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share necessary information with trusted third parties to facilitate shipment and logistics management or comply with legal requirements.

• Delivery partners and freight carriers to complete your shipments
• Service providers supporting our IT infrastructure and customer support
• Regulatory authorities or government agencies as required by law

Your Rights and Choices

Under applicable privacy laws, including the GDPR where relevant, you have rights regarding your personal data:

• Access and receive a copy of the information we hold about you
• Request correction or deletion of inaccurate or outdated data
• Object to or restrict certain data processing activities
• Withdraw consent where processing is based on your permission

To exercise these rights or for any privacy-related questions, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse in line with industry standards.

Data Retention

We retain your personal information only as long as necessary to fulfil the services you request, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyse usage, and support service delivery. You can control cookie preferences through your browser settings.

Contact Information

For any questions or requests regarding this privacy policy or your personal data, please write or call us at: